C.E. Industries Pty Ltd ('C.E. Industries') is subject to the Privacy Act 1988 ('the Act'). The Act regulates how C.E. Industries collects, uses, stores and discloses Personal Information . In this regard, C.E. Industries is committed to protecting the privacy of its clients, maintaining the confidentiality of their Personal Information and applying the Australian Privacy Principles ('APP').
C.E. Industries will collect Personal Information and sometimes Sensitive Information e.g. financial records, tax file numbers and medical records, about its clients in order to provide services. C.E. Industries is committed to only collecting Personal Information which is necessary for the provision of services and the operation of C.E. Industries.
The provision of Personal Information by clients of C.E. Industries is optional. However C.E. Industries’ ability to provide services may be limited should the client choose not to provide the required Personal Information. If that occurs, C.E. Industries may end its services to the client.
C.E. Industries will only collect Personal Information by lawful and fair means, and which is relevant to the scope of services it provides if required. If the need arises, further Personal Information may need to be collected from the client in the future. C.E. Industries will not collect Personal Information unless the information is reasonably necessary for C.E. Industries to conduct the services provided to the client.
When C.E. Industries collects Personal Information about an individual, C.E. Industries will take reasonable steps at or before the time of collection to ensure that the individual is aware of certain key matters, such as:
C.E. Industries will not collect Sensitive Information unless:
Clients agree C.E. Industries can disclose Personal Information to a third party e.g. accountants, banks, and government agencies if it is required as part of C.E. Industries providing its services. The client will, if it requests C.E. Industries in writing, be provided with details of the recipient. C.E. Industries will use its best efforts to provide its services without the need to disclose Personal Information and will obtain consent from the client should the need for disclosure other than in the ordinary course of the provision of its services arise, except where the information must be provided by C.E. Industries under:
C.E. Industries will not use or disclose Personal Information for a secondary purpose unless
Where C.E. Industries has used or disclosed information under b – f above, C.E. Industries will take steps as are reasonable to ensure the information is de-identified before being used or disclosed.
If C.E. Industries is required to transfer any Personal Information outside Australia, C.E. Industries will comply with the provisions of the Act which apply to cross border data flows. C.E. Industries will only transfer Personal Information overseas where the context of its services requires it. C.E. Industries will first take reasonable steps to ensure the recipient does not breach the APPs in relation to the information, except where:
Where possible, and if directed by an individual, the individual will not be required to identify themselves when dealing with C.E. Industries in relation to particular services. The individual will be required to identify themselves however where:
If C.E. Industries receives unsolicited Personal Information, C.E. Industries will determine as soon as possible, whether the information is required for the client’s purposes with C.E. Industries. If the information is not required, provided it is lawful and reasonable to do so, C.E. Industries will either destroy the information, or ensure that it is made known to the individual.
C.E. Industries will use all prudent methods to keep all Personal Information safe and secure from unauthorised access through the use of firewalls, anti-virus software and secure filing systems. Where the Personal Information is no longer required for the purpose for which it was disclosed, and C.E. Industries is not required by law to retain it, C.E. Industries will take reasonable steps to destroy the information.
Clients are entitled to access their Personal Information held by C.E. Industries, provided that one of the following exceptions does not apply:
Upon request by a client for access to Personal Information, C.E. Industries will respond and provide access within a reasonable time, if it is reasonable and practical to do so.
If C.E. Industries refuses to give the client access to the Personal Information for a reason detailed above, C.E. Industries must:
C.E. Industries may charge a reasonable fee to the client for costs incurred in providing the information to the client.
C.E. Industries wishes to maintain the integrity of the Personal Information that it holds by updating its databases as required. Clients are encouraged to notify C.E. Industries immediately if there is a change to their Personal Information by contacting C.E. Industries’ Privacy Officer on 02 6280 6010.
If C.E. Industries is satisfied that Personal Information about a client held by C.E. Industries, having regard to the reason the Personal Information is held, is inaccurate, out of date, incomplete, irrelevant or misleading, or the client requests C.E. Industries to update or correct the Personal Information, then C.E. Industries will take all reasonable steps to correct the information. The client may request that C.E. Industries update the Personal Information provided by C.E. Industries to any other entity on behalf of the client.
Even if requested to do so, C.E. Industries may refuse to correct Personal Information, in which case C.E. Industries will give the client a written notice setting out:
Where C.E. Industries has refused to correct the Personal Information of a client, the client may request that C.E. Industries associate a statement with the Personal Information that the Personal Information is inaccurate, out of date, incomplete, irrelevant or misleading. The statement will be made apparent to users of the Personal Information.
Where a request is made by a client to update or attach a statement to the information, C.E. Industries will respond within a reasonable period after the request is made.
Credit card information may be obtained for payment processing only. Credit card information is not stored on C.E. Industries’ database, however receipts will be kept on file.
C.E. Industries values its clients greatly. It does keep a record of clients' names and addresses. C.E. Industries also uses this list for its own marketing and distribution of material, and as a client, unless you tell us, C.E. Industries assumes you agree to receive material from us. However, this information is not and will not be divulged outside C.E. Industries, and a client can, of course, at any time, request to be removed from any list or mail or email material, and C.E. Industries will happily do so.
C.E. Industries will promptly correct any error about a client's Personal Information as soon as it is brought C.E. Industries’ attention. Information on accessing Personal Information records may be obtained by contacting C.E. Industries’ Privacy Officer on 02 6280 6010.
Clients may contact C.E. Industries’ Privacy Officer on 02 6280 6010 if a client has any concerns or complaints about the manner in which Personal Information has been collected or handled by C.E. Industries.